mentari138Privacy Policy

This page describes what we collect when you use mentari138 and how we keep that data protected. We collect personal information only when you create an account, deposit funds, or interact with our customer support. We use this information to verify your identity, process your payments through DANA, e-wallet, mobile banking, local payment, online payment, and bank transfers, and deliver a secure entertainment service.

We understand that your privacy matters. Our approach is transparent: we explain exactly what data we hold, who may access it, how long we keep it, and what rights you have. We do not sell your data to third parties. We do not use your information for marketing beyond our own platform unless you explicitly consent.

If you have questions about how we handle your information on mentari138, this policy provides the full details. If anything remains unclear, our support team is available to clarify.

Data We Collect on mentari138

When you create a mentari138 account, we collect your email address and phone number. These are required for account access and password recovery. We also collect your legal name, date of birth, and national ID number for identity verification. This Know Your Customer (KYC) process is required by Indonesian law and helps us prevent fraud and money laundering.

When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we record the payment method, amount, date, and time. This transaction data is stored for compliance reporting and to help you track your account history. We do not store your full payment credentials—your bank or wallet provider handles that separately.

We collect data about your activity on mentari138. This includes the markets you access (football, live dealers, slots, esports), your entries and results, your account balance, and login history. We store this so you can review your transaction history and we can verify disputes. We also collect device information—your phone model, operating system, and browser—to improve our mobile app and website performance.

Account data

Email, phone, legal name, date of birth, national ID number; collected at registration and stored encrypted.

Transaction data

Deposits, withdrawals, entries, results; kept for account history and compliance.

Device data

Phone model, OS, browser type; used to improve mobile app and website experience.

How We Use Your Data

We use your account data to verify your identity, prevent fraud, and comply with Indonesian law. We use your transaction data to process deposits and withdrawals, provide account statements, and investigate disputes. We use your activity data to detect unusual behavior (such as potential fraud or underage access) and to improve our mentari138 platform.

We do not use your information for marketing purposes unless you opt in. We do not share your personal data with third-party marketers or advertisers. The only third parties who access your data are payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and banks) who need it to process your transactions, and service providers who help us operate mentari138 (such as cloud hosting and data backup companies).

We keep your personal information secure, encrypted, and separate from other data. We only share your information with service providers who are bound by confidentiality agreements.

Data Security and Storage

We encrypt all data in transit (using HTTPS) and at rest (on our servers). Your national ID, payment information, and account credentials are encrypted using industry-standard encryption. We use firewalls, access controls, and regular security audits to protect mentari138 from unauthorized access.

Our servers may sit outside Indonesia—we use cloud hosting providers in Southeast Asia and globally to ensure reliability and speed. These providers are subject to international data protection standards and are not permitted to access your data except to maintain the servers. We keep your data for as long as necessary to comply with law and to provide you with access to your account history. After you close your account, we retain some data (such as transaction records) for seven years as required by Indonesian accounting law.

Cookies and Tracking

We use cookies on mentari138 to keep you logged in, remember your preferences, and analyze how you use our platform. Cookies are small text files stored on your phone or browser. You can disable cookies in your device settings, but doing so may limit some mentari138 features (such as remaining logged in across sessions).

We use analytics tools to understand which features are popular, how long users spend in different markets (football, live dealers, slots, esports), and where we can improve performance. This data is anonymous—we do not link it to your personal information. If you prefer not to be tracked for analytics, you can enable "Do Not Track" in your browser settings, though we cannot guarantee all third-party analytics providers will honor this.

Your Rights on mentari138

You have the right to access all personal data we hold about you on mentari138. You can request a copy of your account data, transaction history, and activity logs by contacting our support team. We will provide this information within 14 days. You have the right to correct inaccurate data—if your name or national ID is wrong, let us know and we will fix it.

You have the right to withdraw consent for non-essential data collection. For example, if you did not explicitly consent to analytics tracking, you can request that we stop. However, some data collection is required by law (your KYC information) or is essential to provide mentari138 (your transaction history), so we cannot delete this unless you close your account entirely.

Third-Party Processors

We partner with payment processors to handle deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers. These companies receive your payment information to process transactions. They are bound by their own privacy policies and are not permitted to use your data for marketing. We also use cloud hosting providers in Southeast Asia to store our mentari138 platform and data. These providers have data protection agreements with us and access your data only to maintain our systems.

Our customer support platform may involve third-party ticketing systems. When you contact mentari138 support about deposits, withdrawals, or account issues, your support messages and personal data may be stored on these systems. These providers are contractually bound to protect your information.

Cross-Border Data Transfer

Your data may be transferred and stored on servers outside Indonesia. We use cloud providers in Southeast Asia and globally. These transfers are protected by encryption and contractual data protection agreements. You acknowledge that data stored outside Indonesia may be subject to different legal frameworks, though our providers maintain security standards equivalent to Indonesian requirements.

Children and Minors

mentari138 is not intended for users under 18. We do not knowingly collect data from minors. If we discover that a minor has created an account on mentari138, we will close the account and delete associated personal data (except where retention is required by law). If you believe a minor has accessed mentari138 using your information, contact our support team immediately.

Policy Updates

We may update this privacy policy to reflect changes in our practices or in Indonesian law. We will notify you of material changes by posting the updated policy here and updating the effective date at the top of this page. Your continued use of mentari138 after an update means you accept the new policy. If you disagree with any changes, you can close your account.

Contact mentari138

If you have questions or concerns about our privacy practices, contact our support team through the in-app chat on mentari138. We respond to privacy inquiries within 14 days. If you are in Jakarta, Surabaya, Bandung, or Medan and prefer to reach us by phone, our support team can arrange a call during business hours. We take privacy seriously and aim to resolve concerns transparently.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.