mentari138Frequently Asked Questions
Users new to mentari138 often ask about account setup, how deposits and withdrawals work, what games are available, and how to keep their account secure. These questions span account registration, payment methods, game categories, bonus terms, and account protection. This FAQ answers the most common questions we receive, so you can get started with confidence and understand how mentari138 works.
This page covers the essentials: KYC verification documents, withdrawal timelines, game offerings, bonus conditions, account security, support availability, password recovery, and deposit ranges. If your question is not answered here, our in-app chat support is available to help. For detailed legal information, please read our Terms of Use and Legal Notice.
Browse the topics below to find answers. Each section groups related questions so you can quickly locate what you need. If you need help with a specific transaction or account issue, contact our support team through the mentari138 app—they can assist with account-specific details that this FAQ cannot cover.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer
- Game rules and offeringsfootball betting, live-dealer tables, slots, and esports markets
- Security and account careaccount protection, bonus terms, and support availability
On the mentari138 login page, click the "Forgot your password?" link. Enter your email address or username, and we will send you a password-reset link via email. Click the link in the email to create a new password. The reset link expires after 24 hours for security.
If you do not receive the email, check your spam folder. If you still cannot reset your password, contact our support team through the in-app chat or email support. They can verify your identity and help you regain access to your mentari138 account.
If you notice unusual activity on your mentari138 account—such as transactions you did not make or a login from an unfamiliar location—change your password immediately. Then enable two-factor authentication (2FA) in your account settings to add an extra security layer.
Contact our support team right away through the in-app chat. Provide details of the suspicious activity, and our team will review your account and help secure it. Do not share your password with anyone, and never respond to emails or messages claiming to be from mentari138 asking for your login details.
Payments and transactions
mentari138 accepts deposits through multiple payment methods, each with its own range. Mobile wallets such as DANA, e-wallet, mobile banking, local payment, and online payment typically support deposits starting from a small amount up to several million rupiah per transaction. e-wallet and direct bank transfers via mobile banking, local payment, online payment, and e-wallet also have flexible ranges depending on your bank's limits.
The exact minimum and maximum for each method are displayed when you select your payment option during deposit. If you have questions about account preferences for your specific payment method, contact our support team.
Withdrawal requests are reviewed within 1–3 business days. The review time depends on your account history, the withdrawal amount, and whether additional verification is needed. Once approved, the funds are transferred to your chosen payment method—mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank account (online payment, e-wallet, mobile banking, local payment).
The actual transfer time varies by payment provider. Mobile wallets typically process within minutes, while bank transfers may take 1–2 business days. You can check your withdrawal status in your mentari138 account history at any time.
Bonus offers on mentari138 come with specific terms and conditions. A typical bonus may require you to deposit a minimum amount or meet certain eligibility criteria. Once credited, the bonus balance is usually subject to a playthrough requirement—meaning you must use it in games or markets before you can withdraw it.
Bonus terms vary by offer. Always read the full terms before accepting a bonus, as they specify the playthrough amount, eligible games, expiration date, and any withdrawal restrictions. If you have questions about a specific bonus, our support team can explain the exact terms.
Game rules and offerings
mentari138 offers a wide range of entertainment markets. Football betting covers Liga 1, Piala AFF, Champions League, and Premier League matches. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger with multi-camera studios. Slot games feature titles such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments.
Each category has its own rules and gameplay. New users can explore the game library on mentari138 to see all available options. If you are unsure how a specific game works, our support team or in-game guides can help.
Security and support
Our support team is available through the in-app chat during extended hours to assist with account questions, payment issues, and technical problems. Response times vary depending on the volume of inquiries, but we aim to reply within a few minutes during peak hours and faster during quieter periods.
If you contact us outside of peak hours, your message will be queued and answered as soon as a team member is available. For urgent account-security issues, always reach out through the in-app chat so we can prioritize your request.
Two-factor authentication (2FA) adds an extra layer of security to your mentari138 account. To enable it, go to your account settings and select "Security." Choose SMS-based 2FA, and we will send a verification code to your registered phone number. Enter the code to confirm setup.
Once enabled, every time you log in from a new device, you will be asked to enter a code sent to your phone. This prevents unauthorized access even if someone obtains your password. We strongly recommend enabling 2FA to protect your account.
Two-factor authentication (2FA) adds an extra layer of security to your mentari138 account. To enable it, go to your account settings and select "Security." Choose SMS-based 2FA, and we will send a verification code to your registered phone number. Enter the code to confirm setup.
Once enabled, every time you log in from a new device, you will be asked to enter a code sent to your phone. This prevents unauthorized access even if someone obtains your password. We strongly recommend enabling 2FA to protect your account.